Frequently Asked Questions

When should I see an Orthopaedic specialist for a medical problem?

Orthopaedic surgeons specialize in the care of your body’s musculoskeletal system, made up of your bones and joints, muscles, ligaments, and tendons, and nerves, which work together to allow you to move and be active. You may need to see an orthopaedic specialist for an acute injury, such as a broken bone or torn muscle, or for a chronic condition such as arthritis. Your primary care physician will usually make the recommendation that you seek care from an orthopaedic physician.

Do I need a referral to see one of the doctors at South Hills Orthopaedic Surgery Associates?

Most HMO plans require you to obtain a referral from your primary care physician before you see a specialist. Check with your insurance company’s representative or your primary care physician if you have any questions.

What do I need to bring with me to my appointment?

Bring any recent X-ray or MRI films you have that relate to your current problem. You will also need to be prepared to complete some information about your medical history, including prior surgeries and other treatments you may have had, even those not related to your current problem. You should also bring a list of current medications you are taking, including over the counter medications and nutritional supplements.

Finally, remember to bring your insurance cards and required co-payment.

Who should I contact if I want to receive more information about South Hills Orthopaedic Surgery Associates?

Please feel free to contact us at 412-283-0260 or 888-817-2019 for any additional information.

How do I find out more about my illness or injury?

Your Doctor can direct you to information regarding your health; however, you can find some helpful information on our Useful Links page, or on this site itself (Your Health) that may supplement your doctor’s advice. Please read our site disclaimer before attempting to use any information on this site to self-diagnose or treat a health problem.

What do I need to bring when I go to my doctors appointment?

You will need to bring your insurance card, your co-payment, and your primary care physician’s referral if you belong to an HMO or PPO plan that requires a referral for a specialist. Please note that you will be asked to pay your insurance co-payment at the time of your visit.

What types of payment is accepted for my co-payment?

For your convenience, South Hills Orthopaedic Surgery Associates accepts cash, personal checks, and most major credit cards.

What types of insurance are accepted at South Hills?

South Hills Orthopaedic Surgery Associates accepts most insurance plans. If you have any questions regarding your insurance carrier’s participating providers, please contact your insurance representative. We also accept Worker’s Compensation assignments, provided we are on your employer’s panel of physicians. Please check with your employer’s human resources department if you have any questions regarding your worker’s compensation coverage.

Who is financially responsible for my office visit?

Please remember that all professional services rendered are charged to the patient. We will fill out the necessary forms to send to your insurance carrier. However, if we do not hear from the insurance company within 6 weeks, it is your responsibility to follow up on the claim. Also remember that you are responsible for any amount not covered by your individual insurance plan. If payment is not received within 60 days, your account will be considered delinquent. Patients with no insurance coverage may establish an installment plan for payment for any outstanding charges. Please contact our billing department at 412-283-0261 with any questions or concerns you may have.